Shipping policy
At Generta, we are committed to delivering your orders quickly and efficiently. We offer fast and reliable shipping to ensure your products arrive in perfect condition.
🕐 Processing Time
- All orders are processed within 1 business day after the order is placed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order has been shipped.
🚀 Delivery Time
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 1–2 Business Days | 400 Pkr |
| Express Shipping | 1–3 Business Days | 200 Pkr |
| Free Shipping | 1–4 Business Days | All orders |
Delivery times are estimated and may vary depending on your location and carrier conditions.
🌍 Shipping Locations
- We currently ship to [list countries/regions, e.g., United States, Canada, etc.]
- Remote or rural areas may experience slightly longer delivery times.
📬 Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by:
- Clicking the tracking link in your email.
- Visiting our website at [www.generta.com] and navigating to "Track My Order."
📭 Undelivered / Lost Packages
If your package has not arrived within 5 business days of the estimated delivery date, please contact us at:
📧 Email: support@generta.com 📞 Phone: +92 329 5217994
We will work with the carrier to locate your package or arrange a replacement/refund.
🔄 Returns & Exchanges Due to Shipping Issues
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A photo of the damaged/incorrect item
- A brief description of the issue
We will arrange a free return or exchange at no additional cost to you.
❓ Frequently Asked Questions
Q: Can I change my shipping address after placing an order? A: Please contact us as soon as possible. Changes can only be made before the order is shipped.
Q: Do you offer same-day delivery? A: Currently, same-day delivery is not available. Our fastest option is 1–2 business day express shipping.
Q: What carriers do you use? A: We partner with trusted carriers such as USPS, UPS, FedEx, and other local delivery services.
📞 Contact Us
If you have any questions about our shipping policy, feel free to reach out:
- 📧 Email: support@generta.com
- 📞 Phone:+92 329 5217994
- 💬 Live Chat: Available on our website
Note: This shipping policy is subject to change. Please check this page regularly for updates.